An operations assessment provides a formal review of organizational structure, controls, staffing, capabilities, servicing system platform, processes, and the documentation of processes. We analyze these items against obligations under servicing contracts, regulatory requirements, strategic goals, and industry best practices. Many clients’ utilize this service to help identify opportunities to reduce costs, improve servicing quality, or assure execution against industry best practices.

Changes in Servicing Operations frequently require a modification, re-engineering, or re-development of key Servicing processes and procedures. Growth, evolution of operations, new business lines, and servicing system conversions are a few triggers that may require change.

OP Compliance assists with defining the right level of control and structure for each clients’ unique operations. We also believe that training is a key part of implementation for new processes. Our professionals are available to assist with development through implementation and training, or anywhere in between.

Sometimes processes are strong and well-established, but written down in many different formats or maintained in separate locations. An effort to consolidate and document policy, processes, or procedures in a uniform manner, across multiple departments, can be challenging and distracting.

OP Compliance professionals are experts at writing policy and procedures for loan servicers. We get the right level of detail, be it policy, process, or desktop-level procedures, into a useful format and allow Management to return focus on what they do best - running daily operations.

A Servicer Evaluation and Rating is a large investment for our clients.OP Compliance can help you prepare for evaluation by the Rating Agencies. We are well-versed in industry best practices, as well as, the Rating Agency criteria. Ensure that your rating process will go smoothly by consulting with OP Compliance first.

Significant changes in an organization strain internal resources and distract Management. Our experienced loan servicing professionals can step in to help temporarily manage change, anticipate and guide your organization through the associated challenges, and provide capable resources to handle the additional work load – all without adding to fixed overhead costs.